YOUR QUESTIONS ANSWERED

Frequently Asked Questions

Do I need to attend any live classes?

There are no live classes to attend. The course provides video lessons on demand that you can go through at your own time and pace.

Do you offer refunds?

We do not offer refunds for our classes.

Are the classes held in-person or online?

All of our classes are held online.

What forms of payment do you accept?

We do not accept PayPal payments, but we do accept bank transfers and debit and credit card payments through Apple and Google Pay.

Are exams required?

No exams are required for our education and training qualifications. Students will submit assignments and evidence of teaching and assessing learners online.

Do you provide access to online resources?

Yes, we provide access to online resources to support your learning.

How long do I have to complete my qualification?

You will have 12 months to complete your qualification.

Do you provide support during the 12 months?

Yes, we provide support for the full 12 months of your qualification.

Are your education and training qualifications internationally recognized?

Yes! Our CIBTAC Level 3 Awards and Level 4 Certificate in Education and Training qualifications are OFQUAL internationally recognised.

How can I contact you if I have further questions?

You can complete our inquiry form or contact us via WhatsApp if you have further questions. Visit our Contact Page

What form of ID am I required to share?

As this is an online course, a photo ID is required for identity verification. We accept passports, driver's licenses, and national identity cards.